An institution, organisation, or association need not be styled as an ombudsman to be eligible for TOASA membership.
The sole criterion for membership of TOASA is compliance with the provisions of clause 5.1 of the Constitution of the Ombudsman Association of South Africa.
Resolves consumer goods disputes effectively and independently. The Office of the Consumer Goods and Services Ombud (CGSO) is the consumer goods and services industry’s compulsory ombud scheme, set up in line with the Consumer Protection Act. The CGSO enforces the Consumer Goods and Services Industry Code of Conduct by receiving and dealing with consumer goods complaints by a consumer free of charge.
T: +27 (0)11 781-2607
Shared Call: 0860 000 272
WhatsApp: +27 (0)81 335 3005
E: info@cgso.org.za
W: www.cgso.org.za
The main objective of the FAIS Ombud is to investigate and resolve complaints in terms of the FAIS Act and the Rules promulgated under the Act.
The FAIS Ombud deals with client complaints relating to financial services from financial services providers or their representatives. The client may be either the original recipient of a financial service, or the successor in title of such person or the beneficiary of such service.
In terms of the jurisdiction of the FAIS Ombud, a financial services provider is any person who regularly provides financial recommendations, guidance or proposals (or any intermediary service) that relate to the purchase of, or investment in, any financial product.
T: 086 066 3274
E: info@faisombud.co.za
W: www.faisombud.co.za
Regulates interactions and provides for alternative dispute resolution between persons conducting business within the automotive industry in South Africa and consumers, in accordance with the Consumer Protection Act (CPA) and the South African Automotive Industry Code of Conduct. It also facilitates fair business practices and dispute resolution among participants in the motor and related industries.
T: +27 (0)10 590 8378
E: info@miosa.co.za
W: www.miosa.co.za
The NFO was formed in 2024 through the amalgamation of four legacy ombud schemes: the Credit Ombud (CO), Ombudsman for Banking Services (OBS), Ombudsman for Long-term Insurance (OLTI), and the Ombudsman for Short-term Insurance (OSTI). The NFO has four specialist divisions, which correspond to the jurisdiction of the relevant former ombud schemes:
BANKING DIVISION
Resolves individual complaints about banking services and products in an impartial, independent, confidential, and speedy manner.
CREDIT DIVISION
Resolves complaints from consumers and businesses that are negatively impacted by credit bureau information and disputes with a credit provider, debt counsellor or payment distribution agent.
LIFE INSURANCE DIVISION
Provides dispute resolution services relating to the administration of life insurance and other long-term insurance products, including mis-selling, beneficiary nomination, and claim rejections.
NON-LIFE INSURANCE DIVISION
Resolves disputes connected with short-term insurance policies, such as those for travel, businesses, homes and contents, and motor vehicles.
T: +0860 800 900
WhatsApp: +066 473 0157
E: info@nfosa.co.za
W: www.nfosa.co.za
Advancing fairness through united action: A call to join the TOASA movement.
As part of their commitment to transparency and accountability, each TOASA member publishes an annual report in addition to other publications.
These consumer bodies are not necessarily ombud schemes; nor are they members of TOASA. They do however provide specialist consumer assistance and protection services and solutions.