Complaints

TOASA doesn’t resolve complaints, but its members do.

Their services are free and you do not require legal assistance to lodge a complaint.

If you have a complaint you want help with, you should contact the relevant Ombuds office to assist you.

Full details of the jurisdiction and scope of work appear on their websites. See full list under ‘Member Directory’ and ‘Other Consumer Bodies’.

Is your complaint about a financial service but you are unsure which Ombudsman to contact?
You may contact the Financial Ombudsman Call centre and they will direct you to the relevant Ombudsman office.
The Financial Ombudsman Call centre contact number: 0860 662 837